FAQs

  • Due to an influx of orders, you may experience shipping delays.

  • During our sales, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

  • Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process. Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

  • When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

  • We do not normally accept order cancellations or changes once an order has been processed.

  • CLE wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

  • The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

  • Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

  • Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.

  • Unfortunately no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team and they'll be happy to provide you with your order information.

  • We're sorry for the inconvenience. We're currently working with PayPal to make some process updates, but in the meantime foreign transaction fees may still apply.

  • Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging and our website product pages. Check the individual product's ingredients list before use.

  • Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. We are however currently working on a truly "fragrance-free" scent that can stand the test of time.

  • We recommend keeping your products in a dry, cool environment away from sunlight and heat. You can use any airtight container, a glass jar. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

  • Our soaps and scrub products are good for up to 6 months after the date they are made, and we always try to get them to you as fresh as possible. Butter Creams have the longest shelf life because of the natural oils formula we’ve created. For optimal results they will last for 14 weeks in a cool, dry area.

  • To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.

  • If you have forgotten your password be sure to enter the email address you used to set up your account.

  • Visa, Mastercard, and American Express.

  • We always have sales and promotions! As a building company we do not offer any discount codes at the moment. We also have no place to enter a code during our checkout process. We highly recommend signing up for email as the best way to stay up-to-date on any upcoming offers.

  • CLE is a privately owned and operated company within North America and there are no opportunities for franchise or wholesale. However if you are interested in purchasing bulk items, CLE does offer custom production for events. You can submit your event proposal to “Support@clenaturelle.com”.